One inbox, read by the two people whose names appear on the bylines. If something on this site is wrong, telling us is the fastest way to get it fixed — we would rather publish a correction than leave a bad figure standing.
What we can help with
Factual errors are our priority. Bonus terms change without notice, brands close or rebrand, and licence details get updated on the Gambling Commission register. If a figure on a page no longer matches the operator's own terms, send us the page and what you saw and we will check it against the source.
We also welcome corrections on our testing: if your own withdrawal at a brand took materially longer or shorter than the time we published, that is useful signal, and repeated reports will bring forward a retest.
- Report an error — wrong bonus, wrong licence number, dead link, closed brand
- Correction requests from operators, with a link to the authoritative source
- Editorial feedback and requests for guides or brands to cover
- Commercial enquiries, which are handled separately from editorial
What we cannot help with
We are an independent affiliate publisher, not an operator, a regulator or a dispute service. We have no access to your casino account and cannot release a withdrawal, unlock a bonus, verify your documents or overturn an account closure.
If you have a dispute with a UK-licensed casino, raise a formal complaint with the operator first. If it is unresolved after eight weeks, or you receive a deadlock letter, escalate free of charge to the ADR provider named in the operator's terms. The Gambling Commission does not adjudicate individual disputes but does want to hear about operator conduct.
For gambling harm, please do not wait on us. GamCare's National Gambling Helpline is free and confidential on 0808 8020 133, 24 hours a day, and BeGambleAware.org lists further support including NHS gambling clinics.
Response times
Corrections are looked at first and, where the error is clear, the page is updated the same working week and logged under our corrections policy. General feedback and commercial enquiries can take longer. Every message reaches a person; none of them reach an autoresponder that pretends to be one.